Telemedicine Tips

Follow these tips to help your Telemedicine clinic go as smoothly as possible.


Location

  • Find a quiet and private space at your location. Close doors and windows to high-traffic areas.
  • Position the laptop computer or a stand-alone camera facing an unobstructed space of 15-20 feet to allow for a proper video examination. At the end of a well-lit hallway or a large room would be excellent.
  • Make sure the area is well-lit, keeping lighting overhead and/or in front of you, rather than behind you.
  • Close blinds and drapes to prevent glares and shadows.

Technology

  • Ensure your device has enough charge or is plugged in.
  • Check your internet signal strength. A download connection speed of 15 Mbps is recommended.
  • Make sure you are in a large enough space where if you adjust the angle of your camera and walk away from it, the doctor can see your entire frame.
  • Know how to use your equipment. Check to see if your web browser is supported, run a diagnostic on your webcam, or an online meeting test.

Audio

  • Mute, turn off, or remove possible noisemakers such as your television, cell phone, alarms, or pets.
  • Eliminate echoes.
  • Check for air noises like a fan, AC unit, or open window that may affect the microphone.
  • Make sure the microphone is not blocked.
  • Speak normally – slowly and clearly – in the direction of the camera.

Visual

  • Enable the camera on your computer or tablet.
  • Cell phones are not recommended. Use a computer or tablet to clearly view the images shared with you. If your only option is to use a cell phone, please be sure to have a close friend or family member available to hold and point the phone in order to view specific areas.

General