Telemedicine FAQs

Q. How do I schedule an appointment for a Telemedicine clinic?

Schedule your telemedicine appointment by calling 480-656-4048.

Q. Can I be at home and receive telemedicine services?

Yes. Most patients choose to be at home or in a private office, but any location that has adequate technology, internet service, privacy, lighting, and a low noise level is fine.

Allow space in front of a camera for Dr. Pitt to have a full view of you from head to toe for a visual examination. A desktop computer with an adjustable camera attached, laptop, or tablet with a camera is required in order to participate. The use of a cellular phone is inappropriate for the purpose of a Telemedicine clinic. Cell phones do not give Dr. Pitt an adequate view of the patient from head-to-toe, and you will not be able to clearly view the images Dr. Pitt will share with you. In most cases, cellular bandwidth is poor, and thus causes delays. For voice communication, you can use the microphone on your computer or a dial-in number which will be provided.

Position the laptop computer or a stand-alone camera facing a unobstructed space of 15-20 feet to allow for a proper video examination. A the end of a well-lit hallway or a large room would be excellent. Please visit our Telemedicine Tips page for more information.

Q. What equipment do I need?

A desktop computer with an adjustable camera attached, laptop, or tablet with a camera is required in order to participate. The use of a cellular phone is inappropriate for the purpose of a Telemedicine clinic. Cell phones do not give Dr. Pitt an adequate view of the patient from head-to-toe, and you will not be able to clearly view the images Dr. Pitt will share with you. In most cases, cellular bandwidth is poor, and thus causes delays. For voice communication, you can use the microphone on your computer or a dial-in number which will be provided.

You'll also need an internet connection that allows you to stream video.

Q. Do I need an internet connection?

Yes. It is recommended that you have an internet speed of at least 15Mbps for upload and 5Mbps for download. If you don't know your internet speed, search for your internet service provider and ‘speed test’, and test your internet speed for free.

Q. Can my problem be treated?

For select patients, Dr. Pitt will review any imaging studies such as MRI’s, CT’s etc. as well as lab results and other records during your telemedicine appointment. If needed, prescription refills are available to be ordered and more.

Telemedicine appointments are not replacements for a physical in office examination and there will be circumstances that will require an in-office visit.

Q. How can my doctor diagnose me without an in-office exam?

Physicians review a lot of information to make the diagnosis, which includes, most importantly, the history provided by the patient and to a lesser degree the physical examination. While imaging and laboratory studies are important, they only serve to confirm the diagnosis based on the history and exam.

Telemedicine appointments are not replacements for a physical in office examination and there will be circumstances that will require an in-office visit.

Q. How long will the Telemedicine clinic take?

It will depend on your condition and what is needed.

Q. Can Dr. Pitt prescribe a medication during this visit?

In most cases, yes. If Dr. Pitt decides you need a medication, he can send the prescription electronically directly to the pharmacy you choose.

Q. What should I wear to the appointment?

In order to properly evaluate any change in muscle or skin tone, tank tops and shorts are recommended.

Q. Will insurance cover this service?

Most insurance companies recognize and cover telemedicine services, but payment varies. Before you schedule an appointment, call the number on the back of your insurance card to find out if your specific policy covers telemedicine service.